Refund and Returns Policy

 

Overview

At ABIKAN ESSENTIALS, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy to understand your rights and our procedures for returns and refunds.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase or receipt is required to process your return.

How to Return an Item

1. Contact Us: Reach out to our customer service team at [Your Customer Service Email] to initiate a return. Please provide your order number and the reason for your return.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
3. Shipping: Pack your item securely and include the RMA number. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to be processed and appear in your account may vary depending on your payment provider’s policies.

Partial Refunds

In certain situations, only partial refunds may be granted:
– Items with obvious signs of use.
– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
– Any item returned more than 30 days after delivery.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:
– Gift cards.
– Downloadable software products.
– Some health and personal care items.

Exchanges

If you need to exchange an item for the same product, please contact us at [Your Customer Service Email]. Exchanges are subject to product availability.

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:
–  Email: info@abikanessentials.com
–  Phone: 832-856-2386

Address for Returns:
13616 Becket Bluff Ct Pearland, TX 77584

Thank you for shopping with ABIKAN ESSENTIALS. We appreciate your business and are committed to providing you with the best possible service.